Privacy Policy
SYNRGY Creative LLC ("SYNRGY Creative", "we", "us") operates synrgycreative.com. This policy explains what personal information we collect through this site, why we collect it, who we share it with, and the choices you have.
We have written it to describe what this site actually does rather than to cover every practice a marketing agency might have. Where we do not do something, we say so.
Effective date: 26 August 2026
Who we are
SYNRGY Creative LLC 351 Paseo Nuevo, Santa Barbara, CA 93101 info@synrgycreative.com (805) 272-0088
We are the controller of the personal information described here.
What we collect
Information you give us through the contact form. First name, last name, email address, phone number, company name, company size, and whatever you write in the message field. All of it is optional in the sense that you choose whether to contact us, but the form will not submit without name, email, phone, and message.
Information you give us through the newsletter form. Your email address, and nothing else.
Information you give us through a client intake questionnaire. When we start a project together, we send you a private link to an intake form. What you enter there, your name, email address, your answers about your business, and any files you upload, is stored in our website database and file storage so we can do the work. Those pages are reachable only through your link, and they do not run analytics.
Information collected automatically. When you visit, our analytics provider records standard technical information: approximate location derived from IP address, device and browser type, pages viewed, time on page, and how you arrived at the site. Our servers also process your IP address transiently to enforce rate limits on the contact and newsletter forms, which is how we stop automated spam. That check happens in memory and is not written to a database.
Information we do not collect. We do not collect payment details through this site. We do not ask for or store government identifiers, health information, precise geolocation, or biometric data. We do not create accounts for visitors, so there are no visitor passwords.
Where your information actually goes
This is the part most policies leave vague, so to be specific:
An AI service reads your submission before we do. When you submit the contact form, what you wrote is sent to Anthropic, an AI provider in the United States, which judges whether it is a genuine inquiry or a sales pitch aimed at us. All of it goes: your name, company, email address, phone number, and the full text of your message. Anthropic's commercial terms forbid it from training its models on what is sent through its API. That is a contract term rather than something we can watch happen, and we say it that way on purpose.
If the screen decides a submission is a sales pitch, and is highly confident, we never read it, and the form still shows the same confirmation it shows everyone. We do it that way so that people sending bulk pitches cannot work out what gets through. If you are writing about real work and would rather not be read by a machine first, call or email us directly instead. Both are at the top of this page.
When the screen refuses something, we keep it for 30 days. No screen is perfect, and a refusal is invisible to the person who sent it, so if we kept nothing we could never find our own mistakes and never put one right. For 30 days we keep the whole refused submission, encrypted, so that if you tell us you wrote and heard nothing we can find it, read it, and answer you properly. After 30 days it is deleted.
What outlives it is a short note that a refusal happened: the date, a category, how sure the screen was, how long your message was, and a one-way scramble of your email address. We cannot turn that scramble back into an address. We can only check it against an address someone gives us, which is exactly what lets us answer the question. We keep the note for 12 months, so we can see how often the screen gets it wrong. Please do tell us if you wrote and heard nothing.
Contact form submissions are not stored in our website database, with one exception. When you submit the form, two things happen. The details are sent to our email provider so the inquiry reaches our inbox, and your contact record is created in our email marketing platform. Nothing is written to the site's own database, apart from what is described above when the screen refuses something.
Newsletter signups go to our email marketing platform only.
Service providers we use
We share personal information with the following providers, who process it on our behalf and under contract:
- Intuit Mailchimp stores contact records and newsletter subscriptions.
- Resend delivers the notification email when you submit the contact form, and delivers administrative email such as password resets.
- Vercel hosts this website and processes standard server request data. It also stores client intake files.
- Neon provides the database that stores our website content and client intake answers. It does not hold contact form submissions, except refused ones held encrypted for 30 days as described above.
- Google Analytics 4 provides website analytics as described below.
- Anthropic screens contact form submissions for sales pitches, as described above. Its terms forbid it from training its models on what is sent through its API.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under California law. We have never done so.
Analytics and cookies
This site runs Google Analytics 4. It sets cookies and processes information about your visit, including a randomly generated identifier, so we can understand which pages are useful and where visitors come from. It does not tell us who you are by name.
We also set one cookie of our own: a session cookie used to keep the site administrator signed in. It is set only after an administrator logs in and is never set for ordinary visitors.
We do not currently show a cookie consent banner. If you are visiting from a jurisdiction that requires prior consent for analytics cookies, you can block them using your browser settings or Google's opt-out browser add-on. We are reviewing whether to add a consent mechanism.
You can clear or block cookies at any time in your browser. The site works without them, apart from the administrator login.
Content we load from other sites
Two parts of this site load content directly from Google, which means your browser contacts Google when the page opens, before you click anything:
- The contact page shows a Google Map of our office. It loads with the page whether or not you use it.
- The blog carries Google's "preferred source" button, which lets you tell Google Search you want to see more of our articles. It loads on the blog index and on every post.
In both cases Google receives your IP address and standard browser information as part of the request, and can set or read its own cookies. That is covered by Google's privacy policy, not by this one. Neither one is needed to read the page or to contact us.
Do Not Track
Some browsers send a "Do Not Track" signal. There is no industry-agreed standard for how a website should respond to one. This site does not currently respond to Do Not Track signals, and our analytics provider continues to collect information as described above regardless of the signal. We disclose this because California law requires us to state our practice, whichever it is.
Why we process your information
- To respond to your inquiry and correspond with you about it.
- To send the newsletter, if you asked for it.
- To operate, secure, and improve the website.
- To prevent spam and abuse of our forms.
- To comply with law.
If you are in the UK or European Economic Area, our lawful bases are: your consent for the newsletter, our legitimate interest in responding to inquiries and keeping the site secure, and legal obligation where one applies.
How long we keep it
Inquiry emails remain in our email account until we delete them. We review and clear old inquiry correspondence periodically.
Client intake answers and uploaded files remain in our systems until we delete them, and you can ask us to delete yours at any time.
Contact records and newsletter subscriptions stay in our email marketing platform until you unsubscribe or ask us to remove you, after which the record is deleted or suppressed.
Anthropic, which runs the screening described above, says it deletes what is sent through its API within 30 days, and keeps anything it flags as breaking its own usage policy for up to two years, along with related classification scores for up to seven years. Those periods are Anthropic's and we have not arranged anything different.
A contact submission refused by the screening described above is kept encrypted for 30 days and then deleted. The note that a refusal happened is kept for 12 months.
Analytics data is retained according to our provider's configured retention period.
Your choices and rights
Everyone. You can unsubscribe from the newsletter using the link in the footer of any email we send, and you can ask us to delete your contact record by emailing us.
California residents. The California Consumer Privacy Act gives residents rights to know what personal information is collected, to delete it, to correct it, to opt out of sale or sharing, and to limit the use of sensitive personal information. We are a small business and do not currently meet the revenue or volume thresholds that make the CCPA legally applicable to us. We nonetheless honor these requests as a matter of policy, because we think you should be able to ask regardless of whether a statute compels us. We do not sell or share personal information, so there is nothing to opt out of, and we do not collect sensitive personal information as that term is defined.
UK and EEA residents. You have rights of access, rectification, erasure, restriction, portability, and objection, and a right to withdraw consent at any time. You also have the right to complain to your local supervisory authority.
How to exercise any of these. Email info@synrgycreative.com or call (805) 272-0088. We will respond within one month, and usually much sooner. We may need to confirm your identity before acting, which for most requests means replying from the email address concerned. We will not treat you differently for making a request.
International transfers
We are based in the United States and our service providers process information in the United States. If you contact us from outside the US, your information will be transferred there. US law may not provide the same protections as the law where you live.
Security
Access to our systems is limited to people who need it and protected by strong authentication. Traffic to this site is encrypted in transit. Administrator logins are rate limited and session tokens are signed. No system is perfectly secure, and we do not claim otherwise.
Children
This site is aimed at businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
Our site links to other websites, including our photography portfolio hosted on Adobe Portfolio. We are not responsible for the privacy practices of sites we link to. Read their policies.
Changes to this policy
If we change how we handle personal information, we will update this page and change the effective date at the top. Material changes will be noted here rather than made quietly.
26 August 2026. Added the AI screening applied to contact form submissions, which has been running since 22 July 2026. Added the content this site loads from Google: the map on the contact page, there since 5 August 2026, and the preferred-source button on the blog, added this day. Following a review the same day: stated Anthropic's retention periods for what is sent to it. Began keeping submissions the screen refuses, encrypted, for 30 days, with a note that a refusal happened kept for 12 months, both starting this day. The note's identifier changed the same day from a plain hash to a keyed code we cannot read without a separately held key; no real submissions were recorded under the earlier version. Changed our response commitment for privacy requests from 45 days to one month. Described the client intake questionnaire, available since 11 August 2026; as of this date no client has submitted one. Also clarified wording on Anthropic's training prohibition.
Contact
Questions about this policy, or about anything on it, go to info@synrgycreative.com or (805) 272-0088.